Help center
Frequently asked questions
Stones, sizes, shipping and returns — answered by the Sunapee Rock Shop team.
Orders & shipping
Where do you ship?
We ship to addresses within the United States, including APO/FPO. We do not ship internationally at this time.
How much is shipping?
Standard shipping is free on U.S. orders of $50 or more. Orders under $50 ship for a flat $4.95.
When will my order arrive?
Orders are packed in 1–3 business days and delivered in 3–7 business days after shipping. You get a tracking link by email.
How are stones packed?
Each piece is wrapped and padded so points and polished faces arrive safely. Small stones come in a gift pouch.
Returns
What is your return policy?
You can return items in their original condition within 30 days of delivery. There is no restocking fee.
Who pays for return shipping?
For change-of-mind returns, the customer pays return postage. If an item arrives damaged or incorrect, we cover everything, including a free replacement or full refund.
How long do refunds take?
Approved refunds go back to your original payment method within 5–10 business days after we receive the return.
Stones
Will my stone look exactly like the photo?
It will be the same mineral and style, but every natural stone has its own color, size, shape and pattern, so yours will be one of a kind.
What is aura quartz?
Aura quartz is natural quartz with a thin metallic coating that gives it a rainbow or colored sheen. Every coated piece is labeled on its product page.
What is the difference between a cluster, a tower and a raw stone?
A cluster is a group of natural crystal points grown together. A tower is a stone cut and polished into an obelisk shape. A raw stone is a rough piece left in its natural form.
How big are the towers?
Most of our polished towers are about 3 to 4.2 inches tall. Exact sizes are listed on each product page.
Care
How do I clean my crystals?
Dust them with a soft dry brush or cloth. Avoid soaking soft or coated stones, and keep amethyst and other color-sensitive stones out of strong direct sunlight to help prevent fading.
Still have a question? Email support@sunapeerockshop.com — a real person replies within 1 business day. Or use our contact form.